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Refund Replacement Policy

Refund Policy

Refund / Replace / Return

Fresh Flower deliver to you with FedEx datetime recorded to ensure our freshness and claim (if any, sometime incident happens) should be perform within 24 hours upon receive with proof of photos email to us. We will refund or replace shipment for you. Unfortunately we can’t offer you a refund or exchange after received package and photos taken longer than 24 hours for reasonable doubt of used flowers or mishandling after received such as ; leave flowers in freezing cold, leave flowers in hot sun, unopened box many days etc. Tropical flowers recommend store in 50F and use in normal room, home, spa temp 70F

To be eligible for a return or replace shipment, please take digital photos of your flowers with condition of the BOX FedEX to you. We will check FedEx time and your photo time stamp to verify reasonable period for logistic issues. Photos help us determine condition of flowers and what may causes flowers damage, freeze burn or overheat through transportation and so on.

Several types of goods are exempt from being returned. Perishable goods such as food, and FRESH FLOWERS, so we value our customer service with refund and replace shipment.

We deliver with FedEx Priority Overnight only so less likely that package will be lost or missing. In such as, please notify us immediately after FeDex alert delivery tracking parcel but package is never received.

Please USE CONTACT FORM to contact us with your order detail.