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OrchidClub.US FAQ & Help Center

FREQUENT ASKED QUESTIONS

Our price EXCLUDE SHIPPING COST !


FedEx GROUND / FedEx HOME DELIVERY

  • We ship ORCHIDS using FedEx GROUND / FedEx HOME DELIVERY if transit is 1-3 days (providing it's not 80-100F in utah, arizona, texas, new mexico or anywhere forecast predicted
  • We DO NOT ship LOTUS using FedEx GROUND / FedEx HOME DELIVERY if transit is 3 DAYS AND OVER ESPECIALLY if weather is 80-100F


FexEx 2 days / FedEx Standard overnight

  • If you are NOT WITHIN 1-3 DAYS Fedex shown rate, you can choose this service. We do upgrade your package when rate discount available from FedEx



Please click here https://orchidclub.us/pages/ordering to see our FLIGHT

Please contact us so we can discuss logistic flower transfer that works for you.

We accept all kinds o credit cards and include mobile payment, so you can now pay for wholesale order and rack up points for hotels and airlines at the same time. We do not ask for your credit card on file (terminal service)

  • Visa card
  • Masterard
  • Amex (american express)
  • Discover card
  • JCB card
  • Diners Club Credit Card
  • Shopify Pay
  • Apple Pay
  • Google Pay
  • Paypal Express
  • Amazon Pay

NO CREDIT CARDS, NO PROBLEM

  • Chase Bank Direct Deposit
  • Chase bank ACH
  • Chase Quick Pay 
  • Zelle Payment

Big Event, Wedding, can pay over time by apply for paypal CREDIT LINE which allow you to Buy now, pay over time with PayPal https://www.paypal.com/us/webapps/mpp/paypal-credit


When you place order, you are authorized payment, but card is NOT CHARGE yet. This allow us to verify date, correction before we confirm order. We charge your credit card when order is confirmed.

  • If you change your mind, you can contact us so we can cancel payment or let authorized payment expired (not capturing payment)
  • If order placed wrong date, wrong flowers, please contact us so we can cancel payment or let authorized payment expired (not capturing payment)

Please contact us with YOUR ORDER NUMBER

Retail & End Consumer ONLY FedEx Service -  CLAIM within 4 hours of receiving

Please sent photo of flowers and box condition for FULL REFUND or FREE REPLACE FLOWERS.  FedEx delivery from 10-5 pm for business and 5 pm-8 pm residential area, so please submit claim by 11 pm same day you received flowers.  This is because we have no control many unfortunate issues ranging from

  • Box deliver to your front porch with no sunshade canopies 
  • Box deliver to locked in community gate or apartment 
  • Box left in the freezing cold SUB-ZERO or SUMMER HEAT WAVE 
  • Box deliver to farm, farm house, and fence property (no shade at all) 
  • Box or Flowers Damage through other logistics reason

Wholesaler OWN PICKUP  -  CLAIM within 24 hours of receiving

Wholesaler who pickup mostly claim within 24 hours

Wholesaler TRANSFER TRUCK / CARGO

Professional flower cold chain logistic do have SOLID reliable performance, but circumstances happen from truck cooler break down, delayed, air cargo delayed, terminal transfer issue so if issue is NOT from our flowers but your truck or air cargo issue, then you have to claim them. This RARELY HAPPENED, but sometime they do.

This may involved  warehouse log, airline scheduled, air cargo terminal TIME LOG FILE evaluation.

Wholesaler WHO USE FedEx -  CLAIM within 4 hours of receiving and providing FedEx not exceeding 2 days transfer

We love to save delivery cost for you, but we can guarantee flowers that transit 1-2 days in normal weather condition. 

Example we can guarantee return/refund

  • If flower FedEx Ground to you from NY to CT (1 day transit)
  • If flower FedEx Ground to you from NY to CHICAGO (2 day transit)
  • If flower FedEx 2 days/standard overnight from MIA to HOUSTON (3 day transit)

Example we can NOT guarantee return/refund

  • If you use FedEx Ground for Texas summer month. 


We accept Zelle Payment (major US banks andover 400 financialinstitution)

The Zelle service enables individuals to electronically transfer money from their bank account to another registered user's bank account (within the United States). You can pay from a mobile device or the website of a participating banking institution. The Zelle instant payment service was launched in 2017.

  • Bank of America
  • BB&T
  • Capital One
  • JPMorgan Chase (QuickPay)
  • PNC Bank
  • US Bank
  • Citibank
  • Wells Fargo
  • and more


You can have flower subscription order set up by contact us and you can designed your box by EXACT FLOWER NAME but allowing FLOWER REPLACE / SUBSTITUTE of same/similar color permit

example BOX CALLED Florist-007   WEEKLY order box of 8 bunch 

  • big white form orchid 2
  • purple sonia orchid 2
  • madam pink 2
  • peach orchid 1
  • green jade orchid 1

FLOWER REPLACE / SUBSTITUTE of same/similar color permit as below

  • big white form orchid 2 >>> actual ship allow any white dendrobium orchid
  • purple sonia orchid 2    
  • madam pink 2  >>> actual ship clone color queen pink, intuwong
  • peach orchid 1   >>> actual ship allow neva, peach, marco polo, classic of twice look alike
  • green jade orchid 1 >>> actual may ship green fatima, honeydew, apple green, it's GREEN but have some character different

You can allow farm to handle your flower subscription based on SEASON AVAILABILITY. Please contact us. You can designed your box by FLOWER COLOR  but allowing FLOWER REPLACE / SUBSTITUTE of same/similar color avilablity

example BOX CALLED Florist-007   WEEKLY order box of 8 bunch 

  • white orchid 2  
  • purple orchid 2
  • pink 2
  • peach / light pink orchid 1
  • green orchid 1

BUSINESS BUYER CAN GET BIG DISCOUNT !

Simple process 2 STEPS

  1. Start with simply CREATE ACCOUNT https://orchidclub.us/account/register  Once, you are in your account, please complete your information in your account.
  2. Click CONTACT US so our sale representative will contact you if we have question or we will active your account to business account. 

  • We DO NOT REQUIRED CREDIT APPLICATION
  • We DO NOT ask for your CREDIT CARD

NONPROFIT ORGANIZATION (NPO)  CAN GET BIG DISCOUNT !

Simple process 2 STEPS

  1. Start with simply CREATE ACCOUNT https://orchidclub.us/account/register  Once, you are in your account, please complete your information in your account.
  2. Click CONTACT US so our sale representative will contact you if we have question or we will active your account to NONPROFIT ORGANIZATION account. 

  • We DO NOT REQUIRED CREDIT APPLICATION
  • We DO NOT ask for your CREDIT CARD

WHOLESALE & RE-SELLER FAQ

You will see WHOLESALE PRICE & RESELLER PRICE AFTER we set up and enable your wholesale & re-seller account

ONLY RE-SELLER CAN SEE WHOLESALE PRICE !


Simple process 2 STEPS


  1. Start with simply CREATE ACCOUNT >> RESELLER REGISTER Once, you are in your account, please complete your information in your account.
  2. Click CONTACT US and provide us YOUR BUSINESS INFORMATION.

Our sale representative will contact you as soon as possible for account set up

We do not require credit application and we do not check your credit score. You can order buy and pay as you go with smallest minimum order, as long as you are qualified as re-seller and have CREDIT with credit card or online payment access.

Qualified as re-seller if you are intending to BUY TO RESELL example

  • Wholesaler , Wholesale florist
  • Florist & Retailer 
  • Mini-mart
  • Gift store (with or without cooler)
  • Online Business / E-Commerce
  • Wedding & Event Company


 Many buyers may or may not intending to BUY TO RESELL may qualified for BUSINESS BUYER

  • Corp / Inc / LLC
  • Individual Entrepreneur
  • Non-Profit organizations
  • Church
  • Temple
  • Synagogue

 

You can CONTACT US even if you are NOT LISTED BELOW

We can dropship , drop shipping for you within your city, state, country as well as ACROSS STATE

EXAMPLE

Florist in Washington DC can take order flowers in our system showing billing address (sender name) as “DCflorist”, but ship to Jennifer WIT (as recipient) in DC for birthday next week. “DCflorist” can get pay from your customer at your store and order in our system WHOLESALE PRICE. We will FedEx flowers to Jennifer WIT showing sender as “DCflorist”. Inside will have NO PACKING LIST showing any price.

“DCflorist” also can request flower to ship to PETER in BOSTON, MA

“DCflorist” can simply request FedEx to “DCflorist” store BULK box for customer pickup flowers locally.

Our system WHOLESALE PRICE DOES NOT INCLUDE FedEx RATE!

Amazon didn’t start with storefront, therefore business these days with website, social media, blob, livestream, referral, brokering, kiosk, podcast, social networking, marketplace apps, we don’t see why not. USA is a big market and there’s always a market gap, market group you can sell.

You still have to qualified as reseller ( Re seller ).

What is resale certificate?

 

The purpose of a resale certificate also known as a tax exemption certificate--is to allow you to buy goods and flowers from us through your business without paying local sales tax. Without a resale certificate, a business or individual is typically required to pay sales tax on all purchases.


However, we do have PHYSICAL PRESENT ONLY in NJ, so we required RE-SELLER IN NEW JERSEY to have resale certificate New Jersey to have tax exemption.

Sales tax online business may vary as regulation changes.

 

Without a resale certificate, the purchaser (you) must pay sales tax on the items they intend to resell. A common ecommerce business model is to purchase goods wholesale (from us) and then sell them online at a markup.


To get around paying sales tax on items they plan to resell, ecommerce merchants (we) have to acquire a resale certificate from you (even you are not in NJ)

WHOLESALE & RE-SELLER FOLLOWING WEEK

QUALIFIED WHOLESALER & RE-SELLER & FLORIST ORDER DEADLINE CUT OFF TIME IS THURSDAY 10 PM NY TIME WEEKLY FOR FLOWER TRANSFER/FEDEX TO YOU ON WED / THURSDAY THE FOLLOWING WEEK


FLOWER DELIVERY UNDER AVAILABLE NOW

UNLESS YOU INDICATE FUTURE DATE OF DELIVERY, FLOWER UNDER AVAILABLE NOW (IN COOLER) WILL BE SENT OUT SAME DAY IF ORDER BEFORE 10 AM OR NEXT DAY, SO YOU WILL RECEIVE FLOWERS ON TUESDAY, WED, THURSDAY, FRIDAY

Yes, you can pick up from our cooler. 

We are flower importer/distribution cooler warehouse NOT a florist or store front, so you will enter logistic truck and industrial zoning area near airport (shipping cargo zone)

Pickup time and pickup address will be discuss when you set up your account with us.


We can ship direct from our farm / grower direct to you (your country). Please contact us for more information, and provide us your FULL BUSINESS and CONTACT information so we can get back to you.

  • You have import license in your country
  • You have shipping agent who clear custom or you can clear custom at end destination
  • Please provide AIRPORT CODE



Yes, you may inquire if you wish to import direct from our farm / grower to airport near you and clear custom using your own shipping agent. Normal minimum is 2000 stems L or 3000 stems size S (100 kgs).

There is a surcharge US$100 for order unless 100 kgs

Example import from our farm/grower direct to GUAM, Maui


Our minimum is a box of flowers

PREPAID (PAY AS YOU GO)

This make life simple "pay as you go", no accounting, no due date accounting billing

  • NO credit application
  • NO personal guarantee
  • NO Bank references need
  • NO trade references need
  • NO background check & financial check

CREDIT LINE LARGE CORP

Large corporation can inquired for we do have SEPARATE SECTORS (separate website ordering system)

CREDIT LINE FOR SMALL BUSINESS

You can apply for paypal CREDIT LINE which allow you to Buy now, pay over time with PayPal Credit https://www.paypal.com/us/webapps/mpp/paypal-credit

If you have OWN TRUCK or OWN FLOWER TRUCK to pickup.
If you are USING FLORAL TRUCK service, FLOWER and FLORAL logistics companies.
If you can JOIN / SHARE FLORAL Truck with wholesaler near you.

Floral truck pickup and transfer from 4 locations coolers

  • NYC (JFK AIRPORT HUB) 
  • FL  (MIAMI AIRPORT HUB)
  • CA (LAX AIRPORT HUB)  
  • CA (SOUTH SAN FRANCISCO HUB)

* please let us know which floral truck you are using when you contact us to set up account.

This depends on where you are located; downtown NYC, Key largo FL, or border town in New Mexico where none of the option available but FedEx.

Having no Floral truck account or access varied handling method but do-able to be discussed case by case catering to your specific need and geographic.

There are many floral truck companies and logistic companies for perishable. We do not have referral but you can google them.  You may not qualify to have OWN TRUCK route, but you can also inquired them ABOUT SHARE TRUCK with wholesaler who already heading your way.

  • Armellini Truck
  • Prime Truck
  • Fresh Express
  • Flower Motion
  • Kay Trucking
  • Foley Truck

We do not deliver tropical flowers to truck that carry frozen food

Floral transfer from 4 locations HUB

  • NYC (JFK AIRPORT HUB)
  • FL  (MIAMI AIRPORT HUB)
  • CA (LAX AIRPORT HUB)
  • CA (SOUTH SAN FRANCISCO HUB)


Best example of air cargo transfer is orchid via LAX to MAUI (Hawaii) 

  • Calair , CAL AIR
  • Southwest
  • Delta
  • American Airline

* please let us know if you have account with air cargo for FREIGHT-COLLECT when we set up your account.

Freight collect means that the person or company (YOU) that receives goods will pay the cost of transporting the goods (Air cargo cost) at the time you are received 

The agent of the shipping company or airline (air cargo) will collect the freight in the port of destination before the goods are made available to the holder of the original Bill of Lading. If you have ACCOUNT / CREDIT ACCOUNT set up with agent or shipping company or airline cargo, then they will INVOICE and BILL YOU later for transport cost.

We FedEx from 4 zip codes below. You can click on each MAP to see FexEx TRANSIT MAP (days)

TEXAS is a good example for Texas falls into 3-4 days transit from any of our 4 HUB, so we can work with 2 days or standard priority 

We can ship FedEx ground if weather range 45F to 72F and flower travel 3-4 days are counting toward flower vase life.

Dendrobium orchid survived in FedEx delivery really well 1-4 days really well with the EXCEPTION of EXTREME weather (too hot, or too cold). 

LOTUS ARE MORE FRAGILE therefore limit to 1-2 days delivery only (if you are in 3-5 days zone), please use ONLY 2 DAYS or STANDARD OVERNIGHT


You can give us your FedEx account for flower transfer In case you have NEGOTIATE RATE (low rate). Please let us know when we set up your account